The Brake King

Great place for auto work. Clean environment, friendly staff, and knowledgeable folks! They are good at getting you squared away! Came in with a brake situation and Stephen jumped right on it, tearing it down to find the source. They explained as they went. Stop by, you won’t be disappointed! Thanks Stephen…will work with you again. 😀

Brake king has become the worst! Brake king has new management and an unorganized staff!! Read all the new changes they got posted on their glass. They charge $59.99 just for lifting your vehicle. I went in for a wheel, they did nothing but lift it to look at. They touched nothing, nothing! The receptionist said " if you would like him to try and do the front end alignment..." So what did he do?! He lifted it, looked at it and said your ball joints look bad. So you charged me $60 to tell me what I need to replace in order to do a wheel alignment. Well they changed me to lift it. The previous management would never charge you if they couldn't do the wheel alignment. They'd recommend what it would take to be able to do the wheel alignment and ask you if you'd prefer them to do it. They wouldn't charge you for just lifting the vehicle to do the wheel alignment in the first place! Brake king lifted my vehicle with the intent to do a wheel alignment, seen that they couldn't and charged me $60! They are now the new worst service business in Newport News, VA!

I took my car here for an inspection and to have an O2 sensor replaced after my check engine light came on and I had it scanned at Auto zone. I was charged over 300 dollars, around 120 for the part, which was 80 dollars online, and 180 for the labor which took them thirty minutes to complete the job while I watched them drive it in and out. After I left the check engine light came back on the next day. We brought it in the following week to be looked at. I was told over the phone to drop it off in the morning and it would be looked at that day. I did not here from them and went after work to check, and they had not looked at it yet and told me they would not be able to get to it that day. I asked why and was told they are backed up. I would understand that if it was a new issue, but this was an issue that was potentially their fault. I took my keys and left. The previous owner sold the business, and now this is another shop out to take advantage of people.

This place is awesome! I was here to get new tail pipes on my truck because my have rusted off. I was greeted by friendly and helpful workers there. They took my truck in immediately, the mechanic came out told me the estimate, I gave him the okay for it and he went to work on it saying it would be a couple hours. It was done within an hour and some change and they did a fantastic job. Thank you guys so much!

I been going to brake kings for over 15 years...I HAD AN EXCELLENT EXPERIENCE WITH BRAKE KING BUT IT HAS CHANGED... First , the mechanics don't quote you pricing anymore...I understand, they need time to work on the cars not answering phones...but when u call the front desk for quotes and young lady gives a quote that's almost double what the quote should be...I had a bad experience with same young lady on the phone some weeks ago... I have spend $$$$ thousands of dollars with Brake King...I know Stephen in suspension and Richie that deals wit engines... I may have to find a different shop because u got go thru people that answer the phone and dnt know alot babouy cars...smh...I liked when the od days..when Bobba was more around in the office...

I appreciate the great customer service from Nathan. He explained prices and service and was very friendly. However, when I came to pick up my car there was a very rude young lady with glasses. She would not listen when I told her I had already paid for my service. She continued to ask me for my name although I had already given it to her multiple times. She ultimately went to get a supervisor who retrieved my keys right away. I've been using Brake King for years and this is the first bad experience I've had, but it was enough to make me not to want to come back.